Shipping policy

OVERVIEW

Thank you for visiting and shopping at moostwer.com. The following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We currently offer free standard shipping on most orders. Estimated delivery time is between 7-12 business days for most countries. For remote areas, delivery may take up to 15 business days.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

moostwer.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

moostwer.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Shipping Restrictions

We do not ship to certain remote or military areas. Please ensure your delivery address is accessible to standard carriers.

If you have any questions about your order, please contact us at [email protected].